All Green Trout Outfitters products include a limited 3 month warranty. If any product fails due to any defects in materials or hardware, please contact Green Trout Outfitters at firstname.lastname@example.org for replacement options.
We will accept returns or exchanges on items if you contact us within 1 week of the date you receive your order (based on tracking information). Item(s) must be in new, unused condition and be returned within 30 days of the initial contact date. Buyer is responsible for return shipping costs. Please contact us to discuss options.
If you receive an item that is defective, we will repair or replace the item after return of the defective product. However, we cannot exchange or refund items damaged due to misuse or chewing. While our products are durable, they are not indestructible - please be sure to periodically check over your items and replace when necessary.
All purchases of items marked "SALE" or "Clearance" are final. We cannot accept refunds or exchanges on Sale/Clearance items, so please double check sizing before purchasing, and please purchase seriously.