Due to the handmade nature of our product, the turnaround time for most orders is approximately 2-3 weeks - allow additional time for custom orders. Once completed, your order will ship within 48 hours with the exception of weekends and holidays. Delivery times vary from country to country, but may take up to 3 weeks for orders shipping outside of the USA.
Orders shipped within the USA generally arrive within 3-8 business days.
We ship to most major countries. Delivery times to countries outside of the United States may take up to 3 weeks (longer in some cases), and customs or import taxes may apply. The buyer is responsible for any customs and import taxes due at time of delivery. Green Trout Outfitters is not responsible for any delays due to customs or international mail handlers.
All Green Trout Outfitters products include a limited 3 month warranty. If any product fails due to any defects in materials or hardware, please contact Green Trout Outfitters at email@example.com for replacement options.
We will accept returns or exchanges on items if you contact us within 1 week of the date you receive your order (based on tracking information). Item(s) must be in new, unused condition and be returned within 30 days of the initial contact date. Buyer is responsible for return shipping costs. Please contact us to discuss options.
If you receive an item that is defective, we will repair or replace the item after return of the defective product. However, we cannot exchange or refund items damaged due to misuse or chewing. While our products are durable, they are not indestructible - please be sure to periodically check over your items and replace when necessary.